Wk6: Multiculture Conflicts

• HR Group Assignment - multicultural conflicts

Your company is growing to 150 employees.  Being an international company, you have excellent employees from much culture background.  However, since about 1 year ago, they naturally break into ethics groups A, B and C.  The groups started to develop conflicts and hurt company communications and collaboration.  e.g. group A believes group B are too aggressive, group B thinks group C are too selfish, group C talks about how lazy group A is.

As the leadership, your group needs to solve the problem.  Apply the theory and the practices in the textbook to design a brief solution (200-500 words).  Insert the solution to your learning journal.

As a leader solving conflicts for groups A, B, and C requires time and effort.  An action may be a reward, control, or planning for solutions to conflicts.

There are three-step techniques to solve organizational problems:

1. Problem definition

·         Know the source of the conflicts.  Is it,

o    Define the conflict.  See if the conflict is “ought” to be occurring and what is “actually” occurring

o    Level of conflicts, can be

§  within or between certain people;

§  within or between groups; or

§  within the whole organization.

o    Eliminate source conflicts or causal chains if any.  Source conflicts such as lack of respect among others can cause multitude problems.

2. Analysis

·         Understand the causes.  By doing these, can easily confront and corrected through management action.  Different solutions can be done such as:

§  Firing uncooperative people

§  Sensitivity training and interdepartmental discussions

3. Action planning

·         Create a plan as follows:

o    Set specific goals.

o    Define activities, resources needed, and responsibilities.

o    Set a timetable for action.

o    Forecast outcomes, develop contingencies.

o    Formulate a detailed plan of action in time sequence.

o    Implement, supervise execution, and evaluate based on goals in step one.